Not right for you? Most items can be returned within 7 days of delivery, provided they are unused and still sealed.
Contact us within the return window with your order number and a photo if the item arrived damaged.
We will reply with return instructions and where to send the parcel.
Return the item unused and in its original packaging, with all seals intact.
Once we have inspected it, your refund is processed to the original payment method.
Unopened items in their original packaging, returned within 7 days of delivery.
For hygiene reasons we cannot accept opened or used cosmetics, unless the item arrived damaged or faulty. Items marked final sale are not returnable.
If your order arrives damaged, or is not what you ordered, contact us within 48 hours with a photo and we will replace it or refund you in full, including delivery.
Refunds are issued to the original payment method once we have received and inspected the item. Digital wallet refunds usually appear within 3 to 5 working days; cash on delivery orders are refunded by bank transfer or wallet.
Original delivery charges are refunded only when the return is our error. Return postage is the customer’s responsibility otherwise.
Send your order number and we will take it from there.
If your order has not shipped yet, message us and we can usually change it outright.